Q. What products do you sell?

A. We sell a range of seven (7) Vitamins & Supplements including: Hivita Megavitamin Stress Formula, Liquivita Multivitamin & Mineral Tonic, Childvita Multivitamin for Children, High B Complex with C Tablets, Hivita Emulsified Vitamin E Capsules, Hivita Multivitamin & Minerals Tablets and Hivita Soy Plus.

Q. How do I make an order?

A. Firstly you browse our product range and "Add" any products you wish to buy to your "Shopping Cart". When you are ready to "Checkout" you will be either asked to login (if you are an existing customer) or establish a new account with us. Creating a new account is quite simple, but it is necessary so that we know your contact details for any current and future purchases that you may make.

Q. Can I track my order?

A. Yes. Our website allows you to track any current orders to find out what is happening. You simply need to login to My Account page and all your current & previous Order details will be available.

Q. What if I forget my password?

A. Click on the Forgotten Password page and submit your email address, and from this you will receive a NEW password. Please note that we are unable to send your EXISTING password via email due to security reasons, but feel free to change it back to the original password when you log back in.

Q. Do you have a minimum or maximum number of items I can order?

A. No. You can order a 1 item or 1,000.

Q. What if there is a problem with my order?

A. We have tried to do everything in our power to ensure that there are no problems, however there may be isolated cases where something goes wrong. In this situation please Contact Us as soon as possible and we will do everything to ensure a satisfactory outcome.

Q. What happens if I order an item that is not available?

A. If unusual circumstances occur whereby we are unable to immediately dispatch your chosen item, this will be clearly indicated on the Product Description on our website. We will however do everything we can to ensure that you receive it as soon as possible.

Q. What payment methods do you accept?

A. You can choose either of the following methods to pay: 1) Direct credit card payment (VisaCard, MasterCard, American Express or Diners Club Cards accepted) via our secure server (provided by our Payment Gateway provider e-Path) 2) PayPal 3) Internet Banking 4) Direct Deposit at your local Westpac branch 5) Money Order or 6) Bank Cheque.

Q. How do I pay by Credit Card directly through your site?

A. After you choose to "Checkout" you will be prompted to follow our quick & easy 4 step Order process. Step 2 is called "Payment Information" whereby you will select your preferred method of payment. Simply click on "Credit Card" option > Continue and you will be briefly directed to the e-Path secure server to input your credit card details. Our exclusive secure e-Path system utilises full strength SSL to protect the connection between you and our own e-Path payment gateway.

Q. Is it secure to pay by Credit Card through your website?

A. Definitely. We use the highly secure e-Path system which utilises full strength SSL to protect the connection between you and our own payment gateway.

Q. How do I pay using Paypal?

A. Choose "Paypal" payment option when during the "Checkout" process. You will be redirected to the Paypal website where you must login and make payment.

Q. How do I pay by Internet Banking?

A. This payment option is only available to Australians. You must have already setup an internet banking facility attached to your normal bank account. Typically this type of facility will have a "Pay Anyone" option which will allow you to transfer funds to our own bank account. Details of our bank account will be provided during the Order process. Please provide your name or Order Number as a reference.

Q. How do I pay by Direct Deposit?

A. This payment option is only available to Australians. In order to make a Direct Deposit you can visit your local branch of the Westpac Bank and complete a deposit slip and pay over the counter. You will be provided all of our necessary bank account details via email once you have lodged your order online. After we receive this payment into our account, we will post your hats immediately.

Q. How do I pay by Money Order?

A. This payment option is only available to Australians. Money Orders can be purchased from your local Australia Post Office. Please forward the Money Order to our postal address which will be provided to you in the email sent as confirmation of your Order. After we receive this payment into our account, we will post your hats immediately. We are unable to accept International Money Orders due to the excessive fees charged by Australian Banks for processing this type of payment.

Q. How do I pay by Bank Cheque?

A. This payment option is only available to Australians. Bank Cheques can be purchased from any bank branch in Australia. Please forward the Bank Cheque to our postal address which will be provided to you in the email sent as confirmation of your Order. After we receive this payment into our account, we will post your hats immediately. We are unable to accept International Bank Cheques due to the excessive fees charged by Australian Banks for processing this type of payment.

Q. Do I have to pay tax?

A. All orders shipped to Australian destinations are subject to 10% GST, which have already been added to the prices you will see online. All orders shipped outside Australia are GST free.

Q. Where will you deliver your Vitamins to?

A. We will gladly dispatch our Vitamins to absolutely any of the 195 Countries (that we know of) on earth.

Q. How much does shipping cost?

A. We have very simple shipping costs. Order 1 item or 100 items and you pay the same Flat Rate:

Australian Destination: Flat Rate $5.95AUD

International Destination: Flat Rate $10.95AUD

Q. When will my item be shipped?

A. Once we have received payment we will try to dispatch all deliveries within 2 business days. You will receive an email notifying you that your goods have been dispatched via Australia Post.

Q. When will my item arrive?

A. We would expect that you receive your hats within 3-7 days (inside Australia) or 7-12 days (outside Australia.

Q. Can I insure my shipment?

A. Yes you can insure your items, however we do not at currently have an option available to do so via our current "Checkout" process. Therefore if you wish to insure your items please Contact Us and we would be happy to provide you with with a quote for this service (the price varies depending on the destination). You should however be aware that Australia Post is a very reliable postal service, and parcels rarely go missing in transit using their Standard Air Mail service. The choice however is yours.

Q. What happens if my delivery does not arrive?

A. If your delivery does not arrive say 3 weeks after you receive your email confirming that the goods have been dispatched, please Contact Us.

Q. How much do your Vitamins cost in my own currency?

A. There is a "Choose Currencies" drop-down list located at the top of our Home Page. We have available the main 10 global currencies to choose from, so most people can easily see how much our products cost in their own currency.

Q. How often do you update the currency exchange rates?

A. This is a manual process which we undertake once every 24 hours.

Q. Will the price I see in my own currency be exactly the final price I pay?

A. For International Orders probably not. The exchange rates we provide on our website can at best be considered a close estimate of the final cost in your own currency. The final amount paid however will be in Australian dollars, so the eventual amount that you will pay depends on the exchange rate used by your chosen method of payment. You can however expect the amount shown to be close to the amount you will pay, so long as there have been no major exchange rate fluctuations since we last updated the rates on our website.

Q. Is your website secure?

A. Yes. We are able to accept secure payments using a variety of payment methods.

Q. Can I safely use my credit card to make payment?

A. Yes. We use the highly secure e-path gateway.

Q. What if I am not happy with an item/s that I have bought?

A. Here at Hivita Vitamins we believe that no-one should have to pay for a product that they are not completely happy with. For this reason we are happy to provide you with a refund however we cannot accept items that have already been opened for obvious reasons.

Q. How do I return a hat that I am dissatisfied with?

A. Please post the item/s back to us within 21 days of receiving the email confirming delivery. Our address is Megavitamin Laboratories Pty Ltd, 5 Tahlee Street, Burwood NSW 2134, Australia.

Q. Can I request how an item will be refunded?

A. Not if your original purchase was made via the Paypal website (either by Paypal transfer or Credit Card). In this case we must make any refunds via the Paypal website in order for us to receive a refund for the Paypal fee that was deducted from your purchase cost.

Q. Will you give my personal information to anyone else?

A. No. We will never, ever, ever give your personal information (name, contacts details etc) to anyone under any circumstances, expect in the very unlikely event that we are required to by law.

Q. What is your policy regarding Feedback/Contact from customers?

A. We welcome and feedback or questions that anyone wants to send us. In fact, we actively encourage any communication that will help us improve our offering to customers, no matter how small or trivial an issue might seem to you. Please let us know exactly what you think at all times.

Q. What options are available for providing Feedback or making Contact?

A. Please go to our Contact Us page where you will be able to email us directly, mail us directly, or submit details via our Web Form.

Q. How long will it take for you to respond?

A. We will try to contact you immediately where possible, however our general policy is to try and not take any more than 24 hours for a response.